Industry Articles
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04.29.08 - Typically, utilities use a mix of communications technologies to send real-time information about the status of equipment such as transformers in substations and other devices throughout a transmission and distribution system back to a central command center.
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Ed Davalos, National Director, Education & Utility Markets, Sprint
04.01.08 - It wasn't too long ago that designing, building and operating mobile data networks could only be undertaken by a select few utilities due to the technical resources and capital investment required.
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Scott Johnson, Senior Research Analyst, Chartwell Inc.
03.04.08 - Many North American utilities are turning to mobile technologies as a way to streamline field operations, increase productivity and enhance customer service, Chartwell research shows.
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Jay Cheng, General Manager, GETAC USA
01.29.08 - It used to be that the only people driving a Jeep or a Hummer were members of the military or four-wheelers out for a weekend adventure. Not anymore.
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Harry Ebbeson, Manager of Technical Support and Services, CalAmp DataCom Wireless DataCom Division
12.26.07 - The technical support group I manage fields questions from end users, integrators and engineers every day in relation to the design, implementation and troubleshooting of complex radio communications systems. We keep a database of questions and answers, and categorize this information to help us better support incoming calls and requests for support.
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Simon Morris, Vice President of Marketing Operations, ClickSoftware
12.04.07 - Few industries are as complex as electric utilities when it comes to workforce management. Everyday tasks range from simple meter reading to long-term infrastructure work; unexpected emergencies are inevitable; and customers range from homeowners to municipalities with contracted service guarantees.
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Sean Solberg, VP, Mobile Work Management Solutions, Powel, Inc.
11.02.07 - For cooperative utilities, the number one controllable expense is the cost of labor. Deploying new technology to manage field force labor more efficiently is one of the fastest growing trends in this market. Yet many cooperatives still see the cost of real-time communications as a tremendous barrier to implementation.
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10.03.07 - There's no question that handhelds - SmartPhone, Blackberry, and the rest - have become standard battle gear for executives and senior managers. But what about personnel in the field: the plant manager, technician or engineer?
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Janet Mushrush, Director of Utility Sales, Twenty First Century Communications, Inc.
09.10.07 - Consumers are increasingly expectant of immediate gratification - access to what they view as their information - in real time. Fortunately they are also increasingly comfortable with automation.
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Samuel Mullen, Principal, MPS Communications & Planning
08.03.07 - Today's utilities are moving forward with emergency program enhancements. The guidelines set by agencies are becoming very clear and the need to follow them is required in order to gain funding, reimbursement, and cooperation. More importantly, better plans help save lives and facilitate recovery from disasters.
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