White Papers

1-14 of 14 items listed     

• How to improve the Performance of a Mesh Wireless Sensor Network?

  

• Smart Grid: Leveraging Technology to Transform T&D Operating Models

• @Road Telco, Cable and Utility Suite

• Wireless Connectionware Helps Utilities Optimize Customer Service

• Utilities Target Scheduling Applications to Power Service Technician Performance

• Information Mobilizes - Mobilize, Dispatch, and Monitor in Real Time

  Oracle

  Efficiently managing your field workforce is a complex balancing act. Emergency repairs, customer requests for same-day service, and other unanticipated events disrupt routine service calls and scheduled maintenance. Customer service representatives, dispatchers, and technicians must be in sync with one another at all times. And everyone needs access to timely information about the status of jobs to keep customers satisfied. This white paper describes how Oracle Utilities Mobile Workforce Management is an integrated, end-to-end solution that improves communications between operations and field personnel, optimizing the entire service chain.

• Customer Expectations And Your Mobile Workforce: Four Keys To Integrating Your Contact Center

  Oracle

  It’s hard to find anyone who doesn’t have a discouraging story about waiting endlessly for a delivery or the cable guy. So it’s easy to sympathize with your customers when they complain that your field crew hasn’t arrived on time—or at all. Software vendors have tried to fix the problem for the multiple businesses and service organizations that routinely need access to homes or businesses in order to do their jobs. And software can help. Today’s mobile workforce systems determine efficient travel routes, track job completion, and help you identify mismatches between staff skills and customer needs. Here are some of the keys to integrating your contact center and mobile workforce applications that provide a big boost in customer satisfaction.

• Mobile Device Security: Securing the Handheld, Securing the Enterprise

• Understanding the Benefits of Optimization

• Next Generation Technology Requirements for Enterprise Asset and Field Service Management

• The Route to Efficient Mobile Field Service

  Oracle

  The pressure to achieve workflow efficiencies is now overwhelming. Practices based around paper and personal knowledge are not sustainable in today’s electronically enabled world. The time when repair, maintenance and inspection were left to manage themselves is coming to an end. But finding the right integrated business solution may seem easier said than done. Not any longer. In this document we look at the operational and business issues from a practical perspective: what kind of system will provide a complete, cost-effective solution relevant to the real world in which utilities operate? We demonstrate that there is a solution to deliver rapid ROI while ensuring that ongoing costs of system support and development are as low as possible. We also examine strategic business dimensions and opportunities for growing the field service function in new customer-led ways. There are potential revenue streams beginning to open up. The business model we propose is one that addresses the real world issues managers face. The solution we describe is straightforward. Implementing it releases the potential of the most powerful and well designed technology available, which integrates data for a single view of each activity, and a total view of overall activity.

• Mobile Field Service 2007 and Beyond

• Creating a BPM Blueprint for Mobile Workforce Management

• Best Practices in Mobile Field Service: Best-in-Class Strategies for Deploying Mobile Field Service Solutions

1-14 of 14 items listed