63% of companies state that they use Location-Based Services such as GPS, GIS, AVL and RFID in their field service operations. These companies state that the major purpose of adopting LBS is to improve their field scheduling and routing while allowing for improved asset/employee security and management. Companies that use LBS have seen performance enhancements of 16% in service revenues and 15% in customer retention, on average. 83% of best-in-class companies currently leverage location-based services but supercharge the returns by adopting a comprehensive service chain strategy around their technology deployment.This strategy encompasses the 4 key pillars of, i) process; ii)organizational support; iii)knowledge management; and iv) performance measurement; and thereby serves to enhance LBS returns to both customer-facing and internal operational/financial metrics. As such, best-in-class firms complete almost a full work order more per service technician per day when compared to all other firms, which leads to a 230 basis point advantage in service margins.

The Report includes the results of a comprehensive research effort under the leadership of renowned industry analyst Warren Causey. The Report includes an industry overview and analysis, utility management survey and interview results, an analysis of the vendor landscape, and vendor profiles.

As utilities continue to push enterprise application such as CIS, ERP, EAM, Workforce Management and others out to field crews through mobile data systems, quantum leaps in the effectiveness and efficiency of these teams and individuals in the field are being realized. This “mobile” segment of the utility market is, not surprisingly, the fastest growing segment of the utility enterprise solutions market. The SEG Enterprise Solutions Market Intelligence Service (ES-MIS) has identified more than 200 projects opportunities; the leading application areas for these planned project activities are mobile projects. This market has been building for some time, but the convergence of technology, operating needs, and regulatory requirements has created a unique window of opportunity for utilities to finally push their operations to the field.

One of the hottest topics in utilities is enterprise solutions - Enterprise Resource Planning and Asset Management, GIS, Work Management Systems, Business Intelligence and Outage Management. The potential market is enormous with over $2 billion in expenditures planned over the next three years. Once again, Warren Causey has made a thorough investigation of this complex market, surveying hundreds of utilities of all sizes. The result: this new report; an insightful, comprehensive analysis of the enterprise solutions market.

Now this all new edition of the Causey Mobile Data & Field Services Report delivers a strategic evaluation of field force automation, its quantifiable cost benefits and improved customer service efficiencies. As with all Causey Reports, the all new Mobile Data Report delivers actionable intelligence for utilities and vendors alike.