Samuel Mullen, Principal, MPS Communications & Planning
Through the 1970s and most of the 1980s, electric utilities were guided by few regulations covering requirements for emergency plans, outside of those at nuclear and other plants.
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News & Announcements
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Aug 19 - McClatchy-Tribune Regional News - Brandy Brubaker The Dominion Post, Morgantown, W.Va.
Kenny Construction Co., the firm hired by Allegheny Energy to build the new transmission line, is hosting the event from 2-6 p.m. Wednesday at the West Virginia High Technology Consortium Foundation Research Center.
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Aug 19 - The Daily Record (Baltimore)
Maryland's former top energy regulator says local leaders around the state must make urgent appeals to their constituents to support electric infrastructure improvements before the state experiences power shortages projected to hit as soon as 2011.
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Aug 19 - McClatchy-Tribune Regional News - Jeff Sturgeon The Roanoke Times, Va.
Appalachian Power Co. sought approval Monday to build a new power line over Poor Mountain in Southwest Roanoke County, proposing it run alongside an existing one.
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JUNO BEACH, Fla., Aug 19, 2008 -- BUSINESS WIRE
Florida Power & Light Company's crews, supported by out-of-state personnel, are working around the clock to restore service to customers who lost power as a result of Fay.
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August 18, 2008 - San Jose Mercury News - By Banks Albach
Thousands of Peninsula customers among the 21,000 hit by a power outage late this morning are still without electricity, PG&E said.
Upcoming Calendar Events
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San Diego, CA - USA
Tuesday Sep 16, 2008 - Wednesday Sep 17, 2008
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St. Louis, MO - USA
Wednesday Sep 17, 2008 - Friday Sep 19, 2008
There’s no way to avoid it – Outages Happen. When they do, most utilities have contracts with other utilities to bring in crews to get transmission lines back up and running. It make sense – the work is similar but in a different location. You cannot find better trained or prepared back-up staff than at another utility.
The same is true for customer service.
This conference focuses on how utilities can embrace technology and leverage customer service skill sets when one firm is brought to a standstill due to an outage. Who better to take your customer service outage calls than trained utility customer service agents? Using the latest technological advances, disparate CIS systems are no longer barriers to “Customer Service Mutual Assistance.”
At this one-and-a-half day conference, participants learn actionable ideas from technology vendors as well as the utilities leveraging that technology to ensure high quality customer service base even during outages. Case studies presented by TECO, AmerenIP, Jacksonville Electric Authority, PEPCO, Nebraska Public Power District, Florida Power & Light, Flint Energies, and more…..
Visit www.conferencesconnect.com or call 770-350-9813 to register today!
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