Research Reports

• CIS Report 2006: Broadening CIS Horizons Across the Enterprise

  Sierra Energy Group, a division of Energy Central - May 2006
  The result of a survey of over 100 executives at utilities of all sizes across the US and Canada, The 2006 CIS Report is a comprehensive view of this important marketplace. Utility executives will find it invaluable for its insightful market analysis and vendor comparisons. And for vendors, it's a wealth of strategic analysis, customer insight, and competitive information — a virtual blueprint for how to sell in this market.

• Mobile Data and Field Services Report

  Energy Central - August 2005
  Now this all new edition of the Causey Mobile Data & Field Services Report delivers a strategic evaluation of field force automation, its quantifiable cost benefits and improved customer service efficiencies. As with all Causey Reports, the all new Mobile Data Report delivers actionable intelligence for utilities and vendors alike.

• CIS/CRM Report

  Warren B. Causey, a division of Energy Central - June 2005
  The CIS/CRM Report is an in-depth analysis of important news in the utility CIS/CRM industry. The result of a survey of nearly 100 executives at utilities of all sizes across the U.S. and Canada, it's an in-depth view of both utilities and vendors and points the way to a new paradigm of customer-centric systems.

• Customer Care Outsourcing Report

  Warren B. Causey, a division of Energy Central - January 2004
  This 2004 report includes a complete update on this technology and utilities that seem to be increasingly embracing the idea. The report contains 124 pages including, survey reports of what utilities are actually doing, detailed vendor profiles and extensive analysis.

• Best Practice Utilities Billing - An Operational Assessment of Systems and Services

  Datamonitor - August 2004
  With IT billing spend in excess of EUR450 million in 2003, utilities are failing to efficiently bill and sell to residential customers. The onset of competition has brought market consolidation, unbundling and a need for scale. This has left utilities with an array of disparate legacy systems, undermining utility efforts to develop their strategic propositions.

• Credit & Collections in the Utility Industry

  Chartwell, Inc. - November 2003
  New Chartwell report spotlights innovative initiatives deployed by utilities to fight bad debt

• Web-based Customer Service in the Utility Industry

  Chartwell, Inc. - August 2003
  Utility companies begin to tap Internet’s potential with customer service applications, new Chartwell report shows

• Customer Retention Strategies for the European Electricity Mid-market

  Datamonitor - July 2003
  The report analyses the value of each of the customer groups that populate the electricity mid-market and ascertains what measures are necessary to retain customers. By also considering the cost of these measures, the report advises on the best strategies to adopt in order to boost retention rates without compromising profitability.

• Chartwell's Report on Special Billing Services 05

  Chartwell, Inc. - May 2003
  Business customers want special billing services but utilities aren’t necessarily filling the bill, says new Chartwell report based on more than 450 industry surveys

• The Chartwell Report on Proactive Customer Service Solutions

  Chartwell, Inc. - July 2003
  Utility companies taking new, proactive approaches to customer service issues and outage situations, says Chartwell report

• Fall 2002 CIS/CRM Software Report

  Skipping Stone - October 2002
  This comprehensive, 409-page report delivers a thorough comparison of the functionality for 33 CIS and 15 CRM software providers,delivering a detailed compilation of company and software information collected from the various vendors.

• Best practice in residential Customer Relationship Management: Maximising efficiency and productivity

  Datamonitor - November 2001
  Utilities across Europe are experiencing growing customer expectations in service which are necessarily driving up costs in metering, billing, and customer service.