Case Studies

1-25 of 32 items listed     

• MxEnergy Case Study

  

• Real-Time Pricing Project Management

• Vattenfall's new automated metering infrastructure helps meet new legislation and improve customer service

• PowerStream powers up enhanced customer service with IBM solution.

• Customer Care Reaches New Heights with Utility’s Proactive Approach

• Familiar Story, Better Ending: City of Jackson Raises Electric Rates 40% - and the Residents Understand

• SAP® for Utilities at United Illuminating

  SAP America, Inc.

  Examine how new legislation, regulatory requirements, and heightened competition prompted U.S.-based UI to seek help from SAP Consulting to change procedures for billing customers, improve customer service, and reduce costs using the SAP for Utilities solution portfolio, linked with systems such as a wireless network meter-reading system.

• United Illuminating Company

• E.ON Personalised Customer Communications Puts E.ON Ahead of the Competition

• ScottishPower generates customer service excellence with IBM

• Dayton Power & Light: How Implementing an Automated Balance Transfer System Made Company History

• South Jersey Gas: Bottom Line Impact Uncovers Over $1 million in Hidden Revenues for Mid-size Northeast Utility

• Taking customer relationships to the next level with a best-in-class Web presence

• How The Tennessee Valley Authority Turned eProcurement Services Into A Valuable Tool for Customers

• Mobile Gas Service Corporation makes workforce scheduling click

• Gaining a competitive advantage in a dynamic marketplace

• Etalk’s Survey, Quality Monitoring, Agent Evaluation Solutions Lead to Award-Winning Service for Entergy

• etalk Helps MidAmerican Energy Go Beyond Quality Monitoring

• Westar Energy Content Management Solution

• Automated Voice Technologies: Idaho Power

• ENHANCING CUSTOMER SATISFACTION

• CUSTOMER CASE STUDY: INTERMOUNTAIN GAS COMPANY

• Baltimore Gas & Electric - Redesigned Statements Deliver Powerful Results in Utility Customer Satisfaction Ratings

• CIS: An Enterprise Application Project approach

• BONNEVILLE POWER ADMINISTRATION Project “Renaissance”: An Equarius Success Story

1-25 of 32 items listed