The result of a survey of over 100 executives at utilities of all sizes across the US and Canada, The 2006 CIS Report is a comprehensive view of this important marketplace. Utility executives will find it invaluable for its insightful market analysis and vendor comparisons. And for vendors, it's a wealth of strategic analysis, customer insight, and competitive information — a virtual blueprint for how to sell in this market.

Now this all new edition of the Causey Mobile Data & Field Services Report delivers a strategic evaluation of field force automation, its quantifiable cost benefits and improved customer service efficiencies. As with all Causey Reports, the all new Mobile Data Report delivers actionable intelligence for utilities and vendors alike.

The CIS/CRM Report is an in-depth analysis of important news in the utility CIS/CRM industry. The result of a survey of nearly 100 executives at utilities of all sizes across the U.S. and Canada, it's an in-depth view of both utilities and vendors and points the way to a new paradigm of customer-centric systems.

This 2004 report includes a complete update on this technology and utilities that seem to be increasingly embracing the idea. The report contains 124 pages including, survey reports of what utilities are actually doing, detailed vendor profiles and extensive analysis.

With IT billing spend in excess of EUR450 million in 2003, utilities are failing to efficiently bill and sell to residential customers. The onset of competition has brought market consolidation, unbundling and a need for scale. This has left utilities with an array of disparate legacy systems, undermining utility efforts to develop their strategic propositions.