Stephen Smith, Director of Sales and Marketing, Utility Solutions, Honeywell
The goal of demand response (DR) is peak energy reduction, measured in megawatts. And meeting a utility's target reduction comes down to a simple formula.
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News & Announcements
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Aug 14 - McClatchy-Tribune Regional News - Tom Fowler Houston Chronicle
It takes more than lower prices to make Texas electric customers happy, according to a survey released by J.D. Power and Associates.
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Aug 14 - McClatchy-Tribune Regional News - Brook Stockberger Las Cruces Sun-News, N.M.
Why does a company without competition need to spend money on an advertising budget? Henry Quintana, who is the public relations manager for El Paso Electric Company, said that the regulated utility might not have to compete for customers, but it still needs to communicate with those customers.
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IFS - 8/11/08
IFS, the global enterprise applications company, announced today the release of IFS Sales and Marketing customer relationship management (CRM) application with a next-generation user experience for enhanced usability that makes it easier for end-users to configure the CRM tool to meet their precise needs.
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KEMA - 8/8/08
KEMA has promoted Bob Grant to lead the firm's operational excellence practice. The management consulting practice has been growing in the North American market as electric utilities seek to address significant existing and emerging challenges such as a graying workforce, aging assets, sourcing decisions, global supply chain management, and evolving market conditions and customer, regulatory and other stakeholder expectations.
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APOGEE Interactive, Inc. - 8/7/08
Flint Energies’ website (www.flintenergies.com), developed and hosted by Atlanta-based Apogee Interactive Inc., was recently named among the top five electric cooperatives in the nation for website usage in Touchstone Energy Cooperative’s 2007 National Survey on the Cooperative Difference.
Upcoming Calendar Events
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Atlanta, GA - USA
Sunday Sep 07, 2008 - Wednesday Sep 10, 2008
Autovation is the premier conference focused on AMR and AMI. Educational sessions and Pre-and Post-Autovation Courses provide a wealth of knowledge for utilities in all levels of deployment. The exhibit hall features all the latest innovations.
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Atlanta, GA - USA
Tuesday Sep 09, 2008 - Wednesday Sep 10, 2008
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St. Louis, MO - USA
Wednesday Sep 17, 2008 - Friday Sep 19, 2008
There’s no way to avoid it – Outages Happen. When they do, most utilities have contracts with other utilities to bring in crews to get transmission lines back up and running. It make sense – the work is similar but in a different location. You cannot find better trained or prepared back-up staff than at another utility.
The same is true for customer service.
This conference focuses on how utilities can embrace technology and leverage customer service skill sets when one firm is brought to a standstill due to an outage. Who better to take your customer service outage calls than trained utility customer service agents? Using the latest technological advances, disparate CIS systems are no longer barriers to “Customer Service Mutual Assistance.”
At this one-and-a-half day conference, participants learn actionable ideas from technology vendors as well as the utilities leveraging that technology to ensure high quality customer service base even during outages. Case studies presented by TECO, AmerenIP, Jacksonville Electric Authority, PEPCO, Nebraska Public Power District, Florida Power & Light, Flint Energies, and more…..
Visit www.conferencesconnect.com or call 770-350-9813 to register today!
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Atlanta, GA - USA
Thursday Sep 18, 2008 - Friday Sep 19, 2008
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07/24/2008 at 10:48 AM | Alok Misra - Ebergy use and Financial Health of Utilities/ Consumers Blog
Internet Channel Can Help Utilities Ease the Sting of Delinquent Payments - Across the United States, personal financial stability is decreasing as th
...[read more]
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07/21/2008 at 09:44 PM | Jose Antonio Vanderhorst-Silverio - Electricity Without Price Controls Blog
Al Gore leadership challenge is based on leading expert advice. EWPC is the first holistic step ready to be implemented in an Energy Policy Act that s
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07/17/2008 at 03:15 PM | Warren Causey - Reinventing the U.S. Utility Blog
Vertex, a UK-based utility industry outsourcing firm, announced July 14 that it has reached agreement with Alliance Data to acquire Alliance’s U
...[read more]
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