Industry Articles
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Harry Stephens, President and CEO, DATAMATX
04.17.08 - If your organization is like most other industries today, it is experiencing rising operating costs. Most utilities are studying budgets more closely, looking for items that need trimming, or ones that can be eliminated altogether. One area to consider evaluating is the cost for printing and mailing monthly statements.
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Patrick Howard, Director, Product Marketing, CheckFree
03.20.08 - Online bill pay is now an American mainstream practice. Removing paper from payment transactions has created substantial economic value and utility for consumers, biller organizations and financial institutions.
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Troy Critchelow, Vice President, Fort Knox National Company
02.21.08 - Part I of this article last month reviewed the evolution of credit card payments up to and through the adoption of the recent online payment model. Part II continues with discussions of a new offline model, security challenges and other billing industry concerns.
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Troy Critchelow, Vice President, Fort Knox National Company
01.17.08 - Part I of this two-part article will review the evolution of credit card payments up to and through the adoption of the recent online payment model. For nearly a quarter of a century, U.S. consumers have enrolled in Automated Clearinghouse (ACH) debit programs to make automatic, recurring payments on their loans, insurance policies, utility and telecommunications bills, and to pay for other goods and services.
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Jim Norton, Vice President of Utilities Practice, Exstream Software
12.21.07 - From rising energy prices and supply turmoil to peaking seasonal demand and increased consumer costs, utility companies have come under public fire. As a result, they have been forced to try and answer why prices are so high? What can consumers do to combat rising prices? What are energy providers doing to reduce customer costs?
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Brent Argyle, Director of Customer Communication Solutions, Skywire Software
11.15.07 - For many utility providers, billing represents a major revenue stream, as well as an operating expense. The monthly billing statement is a critical touch point for many companies, and in some cases, the only point of contact companies have with customers. A well-designed bill also can act as an extension of the company, by offering a chance to interact with customers to improve payment timing, enhance cross-sell and increase retention, while reducing related costs.
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Jim Delande, Director of Product Marketing, StreamServe, Inc.
10.18.07 - It is safe to say that no one looks forward to receiving their utility bill. Because the product is largely invisible and usage is variable, the amount due in the monthly bill is a guessing game of sorts. Moreover, if the simple act of receiving a utility bill provokes anxiety; the actual act of opening the bill often adds frustration to the emotional mix.
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Gail Moser, VP, Marketing, BillMatrix Corporation
09.19.07 - Your customers are demanding the convenience and control of paying their bill with plastic. Your CFO and CTO are paranoid about the very real financial and reputation risk of a security breach. Here are the basics you should know to successfully manage that gap.
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Kent Stuckey, CEO and Board Chairman, Internet Transaction Solutions
08.27.07 - In 1996, Allegheny Power closed its walk-in payment locations and consolidated customer service operations into one call center in Fairmont, West Virginia. However, since customer satisfaction surveys repeatedly indicate that customers expect diverse payment options, Allegheny investigated third party providers of more cost-effective solutions and began offering electronic payments in 2002.
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Ted Nolte, President and CEO, Semilla Advisors, LLC
07.27.07 - Utilities will likely see an increase in the number of residential accounts that are past due in 2007 and 2008. Increases in consumer prices and the worsening situation in the residential housing market are combining to strain consumer disposable income.
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